Arei Support

Version: 2026-11-10 · Status: Final · Effective date: 2026-11-10

Contact us

Email rani4993@gmail.com. Please write from the email address you use for Arei, so we can find your account.

Your subscription

Arei's subscription is billed by Apple through your Apple Account.

• See or change your plan: in Arei, open Settings › Subscription › Manage subscription.
• Cancel: on your iPhone, open Settings, tap your name, tap Subscriptions, choose Arei, then tap Cancel Subscription. You can also cancel at account.apple.com. To avoid being charged, cancel at least 24 hours before your free trial or current period ends. You keep access until then.
• Deleting your Arei account doesn't cancel your subscription. Cancel it with Apple first so you aren't charged again.
• Apple's help: support.apple.com/en-us/118428

Restore Purchases

If you subscribed but Arei asks you to subscribe again (for example, after reinstalling, on a new iPhone, or after signing in to a different Arei account), tap Restore Purchases on the subscription screen or in Settings › Subscription. Make sure your iPhone is signed in to the same Apple Account you subscribed with. One subscription unlocks one Arei account at a time: restoring it on another Arei account moves it there, and the first account loses access.

Refunds

Arei doesn't issue refunds itself. All purchases are billed by Apple, so refund requests go to Apple, and Apple decides them under its policies. To ask for one, sign in at reportaproblem.apple.com, choose "I'd like to", then "Request a refund", and follow the steps. Apple's help: support.apple.com/en-us/118223. If Apple refunds your subscription, the access it gave you ends.

Delete your account

In Arei, open Settings › Account › Delete account, or tap "Sign out or delete account" on the subscription screen. You'll confirm it's you first. This permanently deletes your Arei account and everything in it: your food log, weigh-ins, plan, weekly reports, and settings. It can't be undone. Your Apple subscription isn't canceled, and nothing is removed from Apple Health.

Your data

Arei uses your information only to run the app for you. It doesn't sell your data, show ads, or track you. To get a copy of your data, correct it, delete it, or withdraw your consent, email rani4993@gmail.com from the address on your account. We'll answer within 45 days.

• Privacy Policy: areiapp.com/privacy-policy
• Consumer Health Data Privacy Policy: areiapp.com/consumer-health-data-privacy-policy
• Terms of Use: areiapp.com/terms-of-use